A Trauma-Informed Approach
In today’s workplaces, investigations are often complex and sensitive. A trauma-informed approach is not just best practice; it’s essential for fostering a respectful, trustworthy investigative process.
What Does It Mean?
I’m frequently asked, “What does it mean to take a trauma-informed approach as an investigator?” At its core, a trauma-informed approach acknowledges that individuals who have experienced trauma can respond in varied ways. It requires the investigator to conduct interviews with sensitivity and to be mindful that certain questions or environments may risk re-traumatizing the person involved.
Practically, this approach means creating a safe place—bringing essentials like water and tissues to in-person interviews, eliminating barriers that may hinder openness, recognizing the need for patience, and being sensitive without appearing biased. Moreover, this approach extends beyond interviews; it influences how we assess the facts. Trauma can significantly affect a person’s recall, which must be considered when evaluating statements.
Case in Point
A law enforcement colleague once shared a powerful example that illustrates the impact of trauma on memory. In a case involving a cashier threatened at gunpoint, the victim vividly remembered her argument with the assailant but could not recall the gunshots he fired at the wall during the encounter. This extreme example highlights how trauma can affect what individuals remember and the details they may forget.
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